I haven't fallen off the face of the earth

I just still don't have internet access or phone. I have decided that Optus is possibly the worst company ever. It was supposed to be connected on wed (the first available time within a fortnight that was available), then friday and then yesterday but still no internet.

On Friday, they told me that someone would be out between 8 and 1 and so I arranged for someone to be home and about 8 phone calls later including one that escalated to a team leader. I was being assertive not aggressive I promise. And still no real apologies, or internet, and not even a ounce of fake empathy, I know that real empathy is too much to ask for. I finally told the poor person to leave my place at 2.30 and was told at 4.45 by Optus that maybe someone will come out before close of business and that I would just have to wait, yeah right. I asked Optus to call the contractors and find out what time they were coming approximately and was told that they couldn't. I understand that Optus rents the line from Telstra but surely the communications industry can get some communication with the contractor.

Bastards!

Am I really asking too much for my internet and phone that I am paying for to be connected. If It doesn't get fixed soon (like tomorrow) I'm going to the telecommunications ombudsmen.